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Virgin Trains Customers’ Can Now Book Assistance With Alexa

Customer Chris Tomson using Virgin Trains © MATTHEW POVER

Customers who require travel assistance on Virgin Trains are set to benefit from a new feature on the Virgin Trains skill for Alexa, which allows you to request it using basic voice commands.

After achieving a global first in 2018 by selling train tickets through Alexa, the new development in collaboration with Amazon means that Virgin Trains customers can now book JourneyCare via Alexa-enabled devices, including the Amazon Echo.

Following trials, the new JourneyCare feature is now live for anyone requiring assisted travel (for example those with visual impairments or mobility issues).

Normally customers who need to book JourneyCare complete a form online or call the helpline after booking.

The new technology means customers can book assisted travel immediately after purchasing tickets using simple voice commands.

Chris Tomson took part in the initial testing of the Alexa skill. He has Osteogenesis imperfecta (brittle bones) and uses a wheelchair on a daily basis.

He said: “Using JourneyCare on the Virgin Trains skill for Alexa is a fantastic asset. It does a great job of combining the two processes, making the whole experience much easier. It also comes in handy if I have any pain in my arms and I am unable to use a computer, phone or tablet to book my journey.”

Toby Radcliffe, Customer Proposition Director, at Virgin Trains, said: “We are always looking at ways to improve the travelling experience for customers with disabilities and we are really pleased to be introducing this new update to our existing Alexa skill for customers needing to book extra assistance on their journey with us. We want to ensure train travel is accessible to as many people as possible and this is a further innovation in that direction.”

Steven Scott View All

I am an absolute geek who loves technology. I also happen to be severely sight impaired and that has meant my journey with new technology has been challenging. What I've learnt is what I want to share with others and I do that on air in the UK on RNIB Connect Radio's weekly Tech Talk radio show and podcast, and on AMI-Audio's Double Tap Canada radio show and podcast. I'm also a very lucky husband and the owner of the world's coolest dog!

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