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Microsoft Expands Support to 24/7 for Be My Eyes Users

Every day, thousands of volunteers around the world participate in Be My Eyes, a global community to help empower people who are blind or have low vision lead more independent lives.

In February, Microsoft was the first major company to join Be My Eyes by providing tech support to their customers through their Disability Answer Desk as part of a new feature in the app called Specialised Help.

Microsoft have announced that they are now expanding that support by offering Be My Eyes customers technical help 24 hours a day, 7 days a week. Customers who are blind or have low vision can now contact Microsoft agents directly through the Specialised Help feature of Be My Eyes at any time.

The company says “We are passionate about helping to empower people with disabilities through technology and this expansion provides a great resource for our customers and an opportunity for our employees to gain feedback from the community.”

The Microsoft Specialised Help customer support is available in English for people who are blind or have low vision in Australia, Canada, Hong Kong, Ireland, India, Malaysia, New Zealand, the Philippines, Singapore, South Africa, the United Kingdom, and the United States.

Find out more about the Be My Eyes app and listen to our review from the Double Tap Canada podcast.





Steven Scott View All

I am an absolute geek who loves technology. I also happen to be severely sight impaired and that has meant my journey with new technology has been challenging. What I've learnt is what I want to share with others and I do that on air in the UK on RNIB Connect Radio's weekly Tech Talk radio show and podcast, and on AMI-Audio's Double Tap Canada radio show and podcast. I'm also a very lucky husband and the owner of the world's coolest dog!

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