Google is the newest company to become available through the Specialised Help section of the popular Be My Eyes app.
This section of the app enables blind and partially sighted users to connect directly with company representatives through a live video connection. Blind and partially sighted users could access support from Microsoft in this way up until now, but this latest collaboration means that we can now request assistance from the Google Disability Support team for questions about assistive tools and accessibility features within Google’s products.
Getting connected to the Google Disability Support team through Be My Eyes is easy. Start by accessing the Specialised Help menu from the Be My Eyes home screen and select Google from the list. From the Google profile, you can make a call directly to the Google Disability Support team. Making a Specialised Help call to Google works just like any other Be My Eyes call, except that you’ll get connected to an official Google representative, who can help you with troubleshooting or other questions on accessibility features within Google’s products or services effectively.
The service is available Monday to Friday from 8AM-5PM PT. The service is currently available in English only in Australia, Canada, Hong Kong, Ireland, India, Malaysia, Mexico, New Zealand, the Philippines, Singapore, South Africa, the United Kingdom, and the United States.
Do you use Be My Eyes? What do you think of it? Let us know in the comments.
I am an absolute geek who loves technology. I also happen to be severely sight impaired and that has meant my journey with new technology has been challenging. What I've learnt is what I want to share with others and I do that on air in the UK on RNIB Connect Radio's weekly Tech Talk radio show and podcast, and on AMI-Audio's Double Tap Canada radio show and podcast. I'm also a very lucky husband and the owner of the world's coolest dog!