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Google Now Available On Be My Eyes

Google is the newest company to become available through the Specialised Help section of the popular Be My Eyes app.

This section of the app enables blind and partially sighted users to connect directly with company representatives through a live video connection. Blind and partially sighted users could access support from Microsoft in this way up until now, but this latest collaboration means that we can now request assistance from the Google Disability Support team for questions about assistive tools and accessibility features within Google’s products.

Getting connected to the Google Disability Support team through Be My Eyes is easy. Start by accessing the Specialised Help menu from the Be My Eyes home screen and select Google from the list. From the Google profile, you can make a call directly to the Google Disability Support team. Making a Specialised Help call to Google works just like any other Be My Eyes call, except that you’ll get connected to an official Google representative, who can help you with troubleshooting or other questions on accessibility features within Google’s products or services effectively.

The service is available Monday to Friday from 8AM-5PM PT. The service is currently available in English only in Australia, Canada, Hong Kong, Ireland, India, Malaysia, Mexico, New Zealand, the Philippines, Singapore, South Africa, the United Kingdom, and the United States.

Do you use Be My Eyes? What do you think of it? Let us know in the comments.




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Steven Scott View All

I am an absolute geek who loves technology. I also happen to be severely sight impaired and that has meant my journey with new technology has been challenging. What I've learnt is what I want to share with others and I do that on air in the UK on RNIB Connect Radio's weekly Tech Talk radio show and podcast, and on AMI-Audio's Double Tap Canada radio show and podcast. I'm also a very lucky husband and the owner of the world's coolest dog!

One thought on “Google Now Available On Be My Eyes Leave a comment

  1. Be My Eyes and it’s volunteers have truly been a God send.
    One extra special experience I had was with a female college student. Christmas had passed and I still had not been able to get someone to assist me in reading my Christmas cards. I decided to use the volunteers at Be My Eyes.
    A very friendly young lady answered the call.
    I had received quite a few Christmas cards so asked if she might have the time to read them and would she please let me know if we got to a point when she might need to stop.
    She told me she was thrilled to read them all. We had such a good time going through them. Some of the signatures were difficult to make out and so we laughed together as I attempted to guess who might have sent the card.
    The volunteer informed me that she was new to America and not especially familiar with American names or Christmas traditions. I enjoyed explaining some of the artwork she described to me.
    This young lady really made my Christmas a special time to remember. I thank you with all my heart.
    Verlyn Baldwin, Texas

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