The popular app that gives a helping hand to us blind people has just added a new feature under its specialised help section.
Volunteers kindly offer their time for free to blind users of Be My Eyes but there is also a specialised help section that offers professional support for products and services. In recent years we have seen Microsoft and Google offer round the clock support meaning that if a blind user has an issue with their computer of device, the dedicated disability support services from those companies are able to help in the easiest of ways. They are also fairly quick at responding to your call so no waiting in long lines on the phone!
The latest addition to this service in the UK is the Lloyds Banking Group which includes Lloyds, Halifax and Bank of Scotland. All three of these banks will offer support in the form of general banking enquiries via video using the rear-facing camera of your smartphone. Sounds great if you need to query a letter or ask about an issue with your bank card.
Let us know if you have had any experience of this already and how it has helped you.[
I am an absolute geek who loves technology. I also happen to be severely sight impaired and that has meant my journey with new technology has been challenging. What I've learnt is what I want to share with others and I do that on air in the UK on RNIB Connect Radio's weekly Tech Talk radio show and podcast, and on AMI-Audio's Double Tap Canada radio show and podcast. I'm also a very lucky husband and the owner of the world's coolest dog!